Everything you need to make EV charging station a success for your business.
ChargePoint, the company that developed the largest and most open EV charging network in the world, now also provides best-in-class services to help you at all stages of implementing an EV charging solution that is right for your business. Backing up these service products is the largest and most experienced support team in the industry, offering an uptime guarantee to ensure your charging stations are always operational.
High quality service and support starts with high quality products, site preparation and installation. Even though ChargePoint® charging stations are the most advanced and reliable in the world, site conditions, utilization, accidents and sometimes even equipment failures can cause unanticipated costs and efforts to resolve. For these reasons, ChargePoint has developed and offers the best warranty in the industry. Each ChargePoint station comes with 1 year of ChargePoint Assure coverage—the industry’s first and most comprehensive Parts and On-Site Labor warranty at no extra cost. This includes preventative maintenance to ensure optimal performance.
To keep your stations online and to ensure an enjoyable experience for both the driver as well as the station owner, we go beyond the typical warranty break fix features. We’ve included station management, station performance metrics reporting, remote diagnostics, and unlimited software configuration changes at no additional cost. We back our performance with a Service Level response time commitment and a 98% annual station uptime commitment. We even cover labor costs for items typically excluded from most warranties like vandalism, abuse and accidents.
Ongoing station management service is a key part of Assure. The annual Cloud Services Subscription is required for all ChargePoint stations and gives you, the station owner, access to a rich set of data and analytic tools to monitor the usage of your charging stations, identify problems, and assess how well your stations are meeting your business goals. You can easily add new stations, and design and modify your station policies, however with Assure, you may request these changes be performed on your behalf by our expert staff.
With the station management service from ChargePoint Assure, you can request the day-to-day management of your stations be performed by the ChargePoint team for hands-off management. This also includes dedicated customer support to assist with any issues.
That’s a full year of no worry support. If a station fails due to a manufacturing defect we roll our service team to repair or replace that product on site.
Want more years of worry free support? Purchase 1 to 4 additional years of ChargePoint Assure coverage for as little as 10% of list price per year.
ChargePoint’s advanced reporting and analytics capabilities provide you with valuable insights into your charging station’s performance. With ChargePoint’s data-driven insights, you can track usage patterns and trends, monitor station performance and uptime, identify areas for improvement, and optimize your charging station’s configuration for maximum efficiency.
ChargePoint’s graphics and visualizations make it easy to understand complex data, providing you with a clear picture of your charging station’s performance. By leveraging ChargePoint’s data-driven insights, you can make informed decisions and optimize your EV charging operations for maximum efficiency and profitability.
Note: A successful Site Validation is required to enable your first year ChargePoint Assure coverage. Without a successful Site Validation your stations will be covered by our standard Parts- Only exchange warranty.
For those seeking an elevated level of service, ChargePoint Plus Enhanced Support offers an upgraded version of the ChargePoint Assure program, packed with additional features and benefits. With ChargePoint Plus, you receive priority support, ensuring that your charging stations are always up and running smoothly. This enhanced support program includes priority phone and email support, dedicated account management, regular software updates, and security patches, as well as advanced reporting and analytics.
ChargePoint Plus is designed to provide you with an even higher level of peace of mind, knowing that your charging stations are fully supported and maintained. With this program, you can rest easy, assured that your EV charging infrastructure is in expert hands, allowing you to focus on your core business operations.
ChargePoint Assure is meticulously designed to minimize downtime and ensure that your charging stations are always available for use. With Assure, you can rest assured that any issues with your charging stations will be quickly detected and resolved. The program’s proactive monitoring and remote troubleshooting capabilities help prevent downtime and minimize disruptions.
In the event of an issue, ChargePoint’s experienced technicians will visit the site to repair or replace the charging station, ensuring that it is back up and running as quickly as possible. This commitment to rapid response and effective solutions ensures that your EV charging operations remain seamless and efficient.
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